Stakeholders

Lightel provides communication channels for stakeholders, including shareholders and investors, customers, suppliers, employees, government and regulatory authorities, and social organizations. The contact information is as follows:
 

Stakeholders	Relevance to Lightel Optics	Communication Channels	Frequency	Key Concerns	2023 Communication Achievements
Shareholders and Investors	Shareholders provide funding and participate in governance, ensuring alignment with their interests. Investors support capital market funding and influence development through market feedback, contributing to long-term stability and growth.	Annual Shareholders’ Meeting, Board of Directors Market Observation Post System (MOPS), Company Website ("Investor Section"), Email Contacts: Finance Dept. - Ms. Amber Lee (amber.lee@lightel.com), Corporate Governance Dept. - Mr. Dustin Chu (dustin.chu@lightel.com)	Annual Ad-hoc Ad-hoc Ad-hoc	Corporate Governance Operational Performance Shareholder Engagement	Reported financial and business updates at the shareholders’ meeting. Explained equity restructuring and recent development plans. Announced new board members
Customers	Lightel ensures customer satisfaction and loyalty with high-quality products and services. Innovation and solutions help customers address challenges, fostering trust and mutual growth.	Product Exhibitions Company Website ("Product Introduction") Customer Satisfaction Surveys Complaint Channels Marketing Materials Email Contact: Sales Dept. (sales@lightel.com)	Ad-hoc Ad-hoc Ad-hoc Ad-hoc Ad-hoc	Service Quality  Product Technology Customer Communication	Participated in exhibitions to introduce the company and products. Issued one-page product introductions. Enabled two-way communication via product-specific business contacts.
Suppliers	Suppliers provide high-quality raw materials and components, ensuring product quality and smooth production. Lightel Optics shares responsibility with suppliers to build a sustainable and responsible industry environment.	Supplier/Processor Complaint Channels "Corporate Social Responsibility Commitment" Signing, Email Contact: Operations Dept. (operations-us@lightel.com)	Ad-hoc Ad-hoc	Supplier Management Corporate Image Sustainability Policy	Conducted regular supplier evaluations to ensure compliance with Lightel standards for human rights, safety, health, and sustainability.
Employees	A supportive work environment and humane management enhance employee satisfaction, engagement, and corporate culture. Employees’ contributions drive growth, competitiveness, and fulfillment.	Employee Surveys Performance Reviews Labor-Management Meetings Social Welfare Activities Email Contact: HR Dept. - Mr. Lewis Chen (lewis.chen@lightel.com)	Annual Semi-annual Annual Ad-hoc	Performance Reviews Training Compensation Welfare Labor Relation	Conducted an employee satisfaction survey. Announced welfare updates internally. Held a labor-management meeting. Organized over 30 training sessions.
Government and Regulatory Authorities	Lightel recognizes the crucial role of government and regulatory authorities in its business development. Governments ensure corporate compliance, maintain market order, and protect consumer rights. Additionally, through policy support and industry development initiatives, they promote corporate growth, drive technological innovation, and foster industry-academia collaboration. Government support and oversight are essential to the company’s success.	Visits Meetings (e.g., Policy Forums) Email Contact: Corporate Governance Dept. - Mr. Dustin Chu (dustin.chu@lightel.com)	Ad-hoc Ad-hoc	Regulatory Compliance Corporate Governance Communication with Authorities	Participated in regulatory briefings. Joined the Corporate Governance Association for updates. Sent staff to governance and ESG courses, followed by internal training.
Social Organizations and NGOs	Encouraging employee participation in charitable activities fulfills social responsibility, enhances corporate image, boosts employee engagement, and contributes positively to society.	Industry-Academia Collaboration Charity Fundraising Product Donations Event Sponsorship Email Contact: HR Dept. - Mr. Lewis Chen (lewis.chen@lightel.com)	Ad-hoc Ad-hoc Ad-hoc Ad-hoc	Industry-Academia Collaboration Social Care Corporate Image Green Procuremen	Supported charity events. Organized employee volunteer activities. Enhanced engagement in industry-academia collaboration and promoted green procurement initiatives.